Richard Hyde
Chief Operating Officer
–
Small Luxury Hotels of The World
The wait is finally over… As you might know, Richard Hyde, COO of Small Luxury Hotels of the World, took the hot seat SMACK live at Young Hoteliers Summit at EHL in Lausanne and here comes his podcast episode.
From his slide into hospitality to building what he calls the “Tinder of Hotels” – matching dream stays with the perfect guests – Richard spilled the tea about working with SLH with style, wit, and a whole lotta love for the world of small luxury.
This exclusive SMACK Live episode dives into what a day in the life of a COO really looks like (spoiler: it’s all about strategy, sales, numbers, and his amazing team), the secret world of SLH’s mystery inspectors (yes, they’re real, and no, they’re not paid), the launch of the new Unplugged Collection (think massive phone detox, luxury edition), and even his dream hotel: small, warm, Italian, and full of family-style hospitality that stays with you forever.
Also, if you’re someone who tries to dodge long emails and Zoom marathons to have real conversations instead: Richard might just be your new role model.
So tell us… If hotels were on Tinder, who would you swipe right on?
Enjoy the show!
