Puneet Chhatwal
MD & CEO - The Indian Hotels Company Limited
"The Guest is God", East Meets West & Scaling with Soul
While the rest of the world builds cookie-cutter luxury, Puneet Chhatwal is here to school the industry on what luxury hospitality with a soul actually looks like.
As the MD & CEO of The Indian Hotels Company Limited – the force behind Taj Hotels – he’s leading the charge on building a global empire powered entirely by emotion.
Recorded at the brand-new Taj Hessischer Hof in Frankfurt, Fritz gets the full breakdown from Puneet on how it’s done…
Here’s the deal:
• East Meets West: How do you land an iconic Indian brand in the heart of Europe without losing an ounce of its soul? Like this.
• The Art of Arrival: Forget a welcome drink. We’re talking horse-drawn carriages and literal rose petal showers. Yes, really.
• Beauty, Not a Beast: How to run a 645+ hotel beauty (his words, not ours!) and make every single one feel special.
The full episode is live, if you need a reminder of what hospitality with a pulse feels like, this is it.
And last but not least… This month of SMACK was brought to you in partnership with our friends at the Future Hospitality Summit, check them out in the comments.
Enjoy the show!
