Richard Hyde

The wait is finally over… As you might know, Richard Hyde, COO of Small Luxury Hotels of the World, took the hot seat SMACK live at Young Hoteliers Summit at EHL in Lausanne and here comes his podcast episode.

From his slide into hospitality to building what he calls the “Tinder of Hotels” – matching dream stays with the perfect guests – Richard spilled the tea about working with SLH with style, wit, and a whole lotta love for the world of small luxury.

This exclusive SMACK Live episode dives into:

• What a day in the life of a COO really looks like (spoiler: it involves strategy, sales, numbers, and his amazing team).
• The secret life of SLH’s mystery inspectors (yes, they’re real – and no, they’re not paid).
• The new Unplugged Collection: massive phone detox, luxury edition.
• His dream hotel: small, warm, Italian, and family-style hospitality that sticks with you forever.

Also, if you’re someone who tries to dodge long emails and Zoom marathons to have real conversations instead: Richard might just be your new role model.

So tell us… If hotels were on Tinder, who would you swipe right on?

Enjoy the show!